Support - Dear Reality

DEAR REALITY SUPPORT

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No matter if technical problem, sales question or general feedback: our service team is always happy to help you.

FAQs

dearVR UNITY was discontinued on September 1, 2024. However, all purchased licenses remain valid, and you can continue using the software without restriction.

The latest version of dearVR UNITY is available as a legacy installer. To download it, log in to your Dear Reality account, go to the "DOWNLOADS" section, and find the dearVR UNITY icon. If you purchased dearVR UNITY as part of an Interactive Bundle, look for the installer under the Interactive Bundle icon. Click the download button next to the appropriate icon to get the installer.

If you cannot find dearVR UNITY in your account or need assistance, please send proof of purchase to our support team at support@dear-reality.com. We will verify your eligibility and provide the legacy installer manually.

This error is usually due to an incorrect buffer size. Verify you’re using one of these supported sizes: 64, 128, 256, 512, 1024, or 2048.

If the issue persists, contact support with screenshots of your settings (sample rate and buffer size).

Register for a free account on our distributor's website plugin-alliance.com - if you don't have one already. Then go to page ACTIVATE in the footer menu or follow this link.

Enter the complete voucher code in the voucher text entry field and click the "Use Voucher "button. The product you purchased will be added to your cart with a price of $0 (zero) since you have already paid at dearvr.com. If you purchased multiple vouchers, enter the next voucher code and click "Use Voucher" again. Click "Checkout" and follow the instructions to receive your license afterward.

Yes, we offer a 50% EDU discount for students and educators. To apply, complete the form in the "Education" section on our website and provide proof of your educational status along with your Dear Reality account email.

After your discount is approved, you will receive a confirmation email with a link or a personalized voucher code. Use the link or code during checkout to apply your discount. Note that EDU discounts cannot be combined with other discounts, sales, or bundle prices. If an item in your cart is discounted or part of a bundle, the EDU discount will not be applied.

If you encounter any issues applying your EDU discount, please contact our support team for assistance.

Our plugins come in different formats, which are installed in their corresponding default path. The most common format is VST3, which you can find here:

Win: C:\Program Files\Common Files\VST3
macOS: Library/Audio/Plug-Ins/VST3

For the older VST standard, the installer offers a custom-path-option, the default path is:

Win: C:\Program Files\Steinberg\VstPlugins
macOS: Library/Audio/Plug-Ins/VST

Pro Tools uses the AAX format. The corresponding path is:

Win: C:\Program Files\Common Files\Avid\Audio\Plug-Ins
macOS: Library/Application Support/Avid/Audio/Plug-Ins

Our licenses are non-exclusive, personal, non-transferable, and non-sublicensable, allowing you to use the software on up to two computers simultaneously. For more details, please refer to the product's EULA.

No, all plugin licenses are personal, single-user licenses and do not allow usage on a network or multi-user system by default. In such cases, additional licenses must be requested from our sales team. Please contact sales support at sales@dear-reality.com.